Term and Conditions

Last Updated: [Insert Date]

1. Our Store and Customers

1.1 About Vango Sales Store

Vango Sales Store specializes in high-quality outdoor equipment including cookers, stoves, festival tents, gas and fuels, inflatable tents, mats, and sleeping bags. We serve outdoor enthusiasts, campers, and festival-goers who value durable, reliable gear for their adventures.

1.2 Target Customers

Our products are designed for:

• Outdoor enthusiasts and campers
• Festival attendees
• Adventure seekers
• Professional outdoor guides
• Families enjoying outdoor activities

We ship worldwide except to some Asian countries and remote areas due to logistical constraints.

2. User Obligations and Responsibilities

2.1 Account Accuracy

When creating an account or making a purchase, you agree to:

• Provide accurate and complete information
• Update your details if they change
• Not use false identities or impersonate others

2.2 Prohibited Activities

You must not:

• Use our site for any illegal purpose
• Attempt to gain unauthorized access to our systems
• Interfere with the proper working of our website
• Use our products in ways that violate safety guidelines

3. Products and Services

3.1 Product Descriptions

We strive for accuracy in all product descriptions, images, and specifications. However:

• Colors may vary slightly due to monitor settings
• Product weights and dimensions are approximate
• We reserve the right to update product information

3.2 Product Safety

Certain products require special handling:

• Gas and fuels are flammable – follow all safety instructions
• Tents and sleeping bags should be used according to guidelines
• Always use products in appropriate environments

4. Ordering and Payment

4.1 Order Process

When you place an order:

• You make an offer to purchase which we may accept or decline
• We process orders within 1-2 business days (excluding weekends/holidays)
• You’ll receive an order confirmation email

4.2 Payment Methods

We accept:

• Visa
• MasterCard
• JCB
• PayPal

All payments are processed securely. We do not store your full payment details.

4.3 Pricing

All prices are in GBP (£) and include VAT where applicable. We reserve the right to adjust prices due to:

• Supplier cost changes
• Currency fluctuations
• Administrative errors (we will contact you if this occurs)

5. Shipping and Delivery

5.1 Shipping Options

We offer two shipping methods:

1. Standard Shipping (£12.95) – via DHL or FedEx (10-15 business days after dispatch)
2. Free Shipping – via EMS for orders over £50 (15-25 business days after dispatch)

Both options include tracking. Delivery times are estimates and may vary due to customs processing.

5.2 Delivery Issues

If your order hasn’t arrived within the estimated timeframe:

• Check your tracking information first
• Contact the carrier with your tracking number
• If unresolved, contact us at [email protected]

6. Returns and Refunds

6.1 Return Policy

We accept returns within 15 days of delivery if:

• Items are unused and in original condition
• Original packaging and all tags/accessories are included
• You provide proof of purchase (order number)

6.2 Non-Returnable Items

For safety and hygiene, we cannot accept returns on:

• Gas and fuels (flammable materials)
• Used sleeping bags
• Products without original packaging

6.3 Return Process

1. Contact us at [email protected] within 15 days
2. We’ll provide a Return Merchandise Authorization (RMA) number
3. Package items securely with RMA visible
4. Ship to: Vango Sales Store Returns, 93 Kedleston Rd, Derby, GB DE5B 6XF

6.4 Refunds

After we receive and inspect your return:

• Refunds processed within 5-7 business days
• Issued to original payment method
• Original shipping costs non-refundable (unless our error)

7. Intellectual Property

All content on our website including:

• Text
• Images
• Logos
• Product designs

are owned by Vango Sales Store or our licensors and protected by copyright laws. You may not reproduce, distribute, or create derivative works without our permission.

8. Liability Limitations

8.1 Product Use

We’re not liable for:

• Incorrect use of products contrary to instructions
• Modifications made to products
• Normal wear and tear

8.2 Website Use

We strive to keep our website available and accurate, but we cannot guarantee:

• Uninterrupted access
• Complete absence of errors
• Immediate resolution of technical issues

8.3 Maximum Liability

Our maximum liability to you for any claim is limited to the purchase price of the product in question.

9. General Provisions

9.1 Changes to Terms

We may update these Terms periodically. The current version will always be posted on our website with the effective date.

9.2 Governing Law

These Terms are governed by English law. Any disputes will be subject to the exclusive jurisdiction of English courts.

9.3 Contact Us

For questions about these Terms or any other inquiries:

Email: [email protected]
Postal: Vango Sales Store, 93 Kedleston Rd, Derby, GB DE5B 6XF